Esports
Engagement solutions for the new generations of fans.
OTT
Fan Engagement worldwide for on-line Sports & Entertainement.
Engagement solutions for the new generations of fans.
Fan Engagement worldwide for on-line Sports & Entertainement.
You look after the Racing - We will look after your Fans.
Join our award winning team.
Ask us how we can support you.
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Job Overview This is truly an unique career opportunity to join our F1™ team and work with the best fans and the “fastest” company in the world! We are currently looking for a Full Time FRENCH speaking customer service representative. As a Customer Service Rep, you will be the one representing one of world’s premier […]
Want to see the F1 ™ live races in Australia and Bahrain while helping fans getting an awesome experience too? Even if you are passionate about F1™ or not, this is truly an unique opportunity to work with one of the most famous brands in the world and one of the best contact centers in […]
Simply “saying” you provide customer service isn’t good enough to support Racing and eSports. Fans are knowledgeable, zealous and very passionate. They expect equally engaged agents that “speak their language”. For them we are developing a team of agents that are also “super-fans”.
Our commitment to the OTT, Esports and Racing Industry extends far beyond hiring agents to respond to simple questions and challenges.
• Our commitment to Training programs quickly bring new agents “up to speed”. We have our own senior Trainer that focuses on our customer’s services but includes training on the unique soft-skills required to deal with Racing and eSports Fans. We have a mentorship program where new agents are coached and work with our more senior staff and team leaders. We believe training is an ongoing commitment and bring in outside guest trainers as well as sending our staff to outsourced training programs.
• We have developed our own “Quality Assurance–Racing Score Card” that grades our agents on more than simply KPI’s and quantity. We believe a Racing and eSports Agents should be graded on their “track performance” where the quality of their interaction with the Fans is not simply how many calls or chats they answer.
• Our services include a wide range of support for inbound chat/email and voice service and outbound includes interacting with the fans for sales and service.
• We provide a low cost world-wide Telecom Network through our sister company Encore Telecom who manages a telecom network that processes over 200 million minutes annually. We provide inbound local and 800 toll-free numbers from over 100 Countries and through their relationship with large Telco’s in each country it can be extended to building a high-speed data and equipment colocation in .99999% up-time facilities across the globe.
• Our support extends to Social Media Support, Merchandise Sales and Travel Services.
• Our commitment to our Customers extends far beyond simply hiring our own staff. Our unique embedded staff – managed service support for our Customers that wish to hire their staff in Romania.
We provide Fan Engagement and Contact Centre Solutions.
• Omni-Channel B2C and B2B communications with yourFans and customers of OTT, Racing, iGaming and Esports.
• Communication with Fans through; voice, variousforms of chat platforms, email and social media.
• We provide our customer a high level of servicewith Industry leading KPI’s.
• Multilingual support in 8 languages: English, Spanish, German, French, Russian. Italian, Arabic and Romanian.
• A bespoke service that builds a premium servicethat aligns with our customers products and services.
• A team culture dedicated to our customer’sproducts and services.
• We have created our IP and Software “TroubleTicketing” system on the Zendsek platform as well as an Agent Quality Scorecardto better serve the Fans. We provide our B2B Customer with timely and critical information for them to identify issues with their system for faster resolution.
• Our “sister company” in Bucharest, EncoreTelecom operates a world-wide telecom network and we offer our customers LocalDID and Toll-Free number support for the “Contact-Us” page form over 100 countries.
Developing and supporting an OTT or eSports program requires manpower and money– allot of it! For our Customers we offer a unique embedded staff – managed service support that wish to save money and find talent by hiring their own staff in Romania.
Programmers are expensive, especially in Western European and North American Countries. Romania has become a fast-growing international hub for many of the top Technology and IT Companies with tens of thousands of Romanians employed as S/W programmers and tech support.
Hiring Technical staff in Romania can literally save a company hundred’s even millions of dollars. Romania still has a lower cost Eastern-European wages base but unlike other Eastern European countries that have been popular for developers, it is a member of the EU with stable banking and infrastructure. There are a large number of Technical schools within 30 minutes of WPG Racing Solutions office to draw from. Romanians have a reputation as excellent S/W developers. Just as important, are also known for their loyalty and hard work, an important consideration when even a single staff member leaving can cripple product development and cost $10’s of thousands in delays.
Enhanced Support Services includes:
• Assisting in the Job Placement – interview and hiring processes for full-time, part-time and consultants.
• Accounting, Banking and Legal Support.
• Office Space and facilities to work in.
• Internet, VPN and Telecom Support on-site.
• Equipment Purchasing Support from local vendors.
• WPG RS – Supervision Monitoring.
• Use of our Training Facilities by your own trainers.
• COST+ Hiring option on WPG RS’s own payroll if required.
Check out the video that describes our facilities the best. Here’s a hint:
• Our Agent area is equiped with ‘Racing Chairs” and a majority of staff work on Laptops to allow them to work in a variety of places in the office depending on the circumstance.
• The culture we foster is “fun and competitiveand there is a Winners 1st-2nd-3rd Podium where top performing agents stand tobe acknowledged by their peers after each race or event.
• We have a REAL F1 Race Car Simulator as used by the professional Esports Racers.
• There is a staff lounge for our agents to relax and have meals. Equipment with video games.
• Even the Lockers look like a giant Formula 1 Car and the coat racks like Race Winners on a Podium.
We provide Fan Engagement and Contact Centre Solutions.
• We are a Canadian owned company with operations
based in Bucharest, where we have a well-educated, multilingual staff and
currently provide services in multiple languages.
• We are the Fan Engagement contact Centre
for Formula 1 and helped them
launch F1-TV their OTT service this year – we support them
over 100 countries, multiple languages, 365.
• We built a custom facility dedicated
to “everything Racing” and 25 seat agent training centre.We are a bespoke provider whose business focuses on
support for the OTT, Racing and Esports Industries.
• We build Premium services specifically for our customers and pride ourselves on
developing a team culture that aligns with their services and fans of our
customers.
• We are the first company that has recognized the
need for high quality support for the Esports Industry and are focusing on
building Fans Engagement Teams and support infrastructure.
• Robert Spekman, our G.M., has 25+ years’ experience at all levels. His background includes managing LEGO’s Worldwide Contact Centre in 12 languages and has brought their “best practices” and process to our company. He has an extensive background in work force management and event planning forSports Events. He is fluent in English, German and Dutch.
• We have developed our own IP support software including an “Fan omni-channel support system” and a “QualityScorecard” System – both of which are used by Formula 1.
• The Canadian Government works closely with us on growth and have provided us expansion financing through EDC, Export Development Bank and BDC Business Development Bank.
SUBJECT: BEST CUSTOMER TAILORED SOLUTION AWARD WPG Racing Solutions SRL, (WPG-RS) located in Bucharest, Romania is delighted to announce that it has won the Best – Customer Tailored Solution award at the annual Romanian Contact Center Awards held last evening for the Romanian Contact Center Industry. The award recognizes the outstanding custom-tailored contact centre solution […]
ANNOUNCEMENT WPG Racing Solutions SRL, (WPG-RS) located in Bucharest, Romania is proud to announce that at the 2018 ECCCSA Awards ceremony it was selected as one of the Top-3, BEST Small Contact Centres in Europe and awarded the Bronze Medal. WPG Racing Solutions is the worldwide contact centre for Formula 1™. It provides year-round fan […]
ANOUNCEMENT World Phoning Group Inc., based in Toronto, Canada, announced that its wholly owned subsidiary, WPG Racing Solutions SRL, (WPG-RS) located in Bucharest, Romania has been selected as a “Finalist” for the ECCCSA – European Contact Centre & Customer Service Awards; • EUROPEAN CONTACT CENTRE of the YEAR-SMALL CENTRE CATEGORY WPG Racing Solutions is the […]
Wayne Silver - President and CEO
The Owner, President and CEO of WPG is a successful entrepreneur, also President of Encore Telecom Inc. and President of Navatalk. In 1994 he also founded Phonetime a USD 300 Million public company (TSX:TEL). He has tremendous experience in Telecommunications, the Photo/Video and Spa Industries. He has strong skills in growing start-ups, in marketing & branding, as well as in business development and sales. Wayne is a Professional Electrical Engineer that has built over a dozen companies during his 35+ years career.
He has embraced Bucharest and Romania following his marriage to a Romanian-origin woman and he has become a leading foreign employer in the country over the past 5 years.
General Manager and Business Developer, with strong background in marketing & sales, customer care. During his 18 years work experience, he have been involved in business grow up from the green field to mid size in different companies.
Implemented technology, improved processes and procedures, optimized costs for penetrating new markets, retaining customers and getting more value for each of the customers.
Passionate about customer journey mapping, learning about technology, methods and tactics to improve the multichannel operating arena in which customers want to interact today and for the future.
Joined, WPG in March 2018 to lead the F1 Team.
He will have overall responsibility for “everything F1”.
Over 25+ years experience working at all levels of Call Centre, starting his career as an Agent and working his way to senior management including being partners in his own Call Centre.
For the past 3 years he has been working in Scotland with a team of 100 agents working on a program that had similarities to F1, wherein he had to manage “events” and wide fluctuations in staffing and shifts. Previously, he was the Manager of LEGO’s Call Centre for 3 years where he managed teams speaking 12 different languages. LEGO is the World’s #1 rated Brand and the best example of what WPG aspires to achieve with its F1 Team!
He was born in the Netherlands and is fluent in Dutch, English and German.
