Esports

Engagement solutions for the new generations of fans.

OTT

Fan Engagement worldwide for on-line Sports & Entertainement.

Racing Solutions

You look after the Racing - We will look after your Fans.

Careers

Join our award winning team.

Contact

Ask us how we can support you.

WPG Racing Solutions

WPG Racing Solutions (WPGRS) provides Fan Engagement and Contact Centre solutions for the Racing Industry – OTT and Esports. The Esports Market is expected to triple from its current size into $1.63 billion industry by 2020.

Despite the dynamic growth Esports , the Industry is still in it infancy and there remains a lack of infrastructure and “back-office” processes to support the Fans.WPG RS  is the first company that is focusing on building infrastructure and providing 365 support for Esports.

We are positioning ourselves to become the leader in Esports Fan Engagement to the major leagues  event organizers, sponsors and publishers.WPG Racing Solutions was selected as one of the Top-3 BEST Small Contact Centres in Europe by its peers at ECCCSA 2018 (ECCCSA – European Contact Centre & Customer Service Award)

Who we are

• We are a Canadian owned company with operations based in Bucharest, where we have a well-educated, multilingual staff and currently provide services in multiple languages.

• We are the Fan Engagement contact Centre for Formula 1 and helped them launch F1-TV their OTT service this year – we support them over 100 countries, multiple languages, 365. Formula 1™️ is a key customer of WPG Racing Solutions under a multi-year contract and give us credibility with our plan and potential new customers.

• We are a bespoke provider whose business focuses on support for the OTT, Racing and Esports Industries. We build Premium services specifically for our customers and pride ourselves on developing a team culture that aligns with their services and fans.

• We are focused on Fans Engagement and support infrastructure.

• Robert Spekman, our G.M., has 25+ years’ experience at all levels. His background includes managing LEGO’s Worldwide Contact Centre in 12 languages and has brought their “best practices” and process to our company. He and an extensive background in work force management and event planning for Sports Events. He is fluent in English, German and Dutch.

• We have developed our own IP support software including an “Fan omni-channel support system” and a “Quality Scorecard” System – both of which are used by Formula 1.

• The Canadian Government works closely with us on growth and have provided us expansion financing through EDC, Export Development Bank and BDC Business Development Bank.

OTT

We align your Business Process with an Omni-channel Fan Engagement and contact centre
solution for all your OTT - B2C & B2B needs.

Who we are - What we do?

• WPG-RS is passionate about Brand Management, Support and Protection through Fan
Engagement focusing on for the OTT, Esports & Racing Industries.

• WPG-RS is a bespoke provider of Omni-channel contact centre solutions – that are unique
and scalable.

• We build business processes that align with the culture of our customers.

• An Engaged Fan is a Happy Customer! Our Customer Engagement and support opens up more
opportunities for our customers to monetize their services to the B2C consumers & B2B
businesses.

Our Credentials

We are an omni-channel solutions provider with a multi-language, well-educated staff that are
highly trained and engaged.

• We are located in Bucharest, Romania with 2 locations and space for 300 staff including a multi-
purpose 25 seat Training Centre.

• We are the Formula 1™ Omni-channel Contact Centre supporting their fans in 100+ countries,
multiple languages, 365 days a year.

• We are Canadian owned and have support from BDC, the Canadian Government’s Investment
Bank to help us expand our business.

• In 2018, ECCCSA we were selected as one of 3 BEST Small Contact Centers in Europe.

• Our G.M. previously ran LEGO™️ worldwide - bringing their “best practices” and ”customer first”
culture to our company.

Our Value Proposition and Promise

1. We focus on core competencies
• WPG takes care of your customers. We deal with the mundane to the most difficult & disruptive business functions - allowing our customers to focus on their core business.

2. Benefit from proven processes
• We are an award winning contact centre with proven processes and experienced management that provide a high quality of service on behalf of our customers.

3. Reduce staffing, recruiting, and training costs.
• Operating expenses of an internal, (de-)centralised solution with a worldwide mandate add up quickly. We reduce operating costs, eliminate hard to manage functions and improve efficiencies for our customers.

4. Specialized skills and value
• WPG is a specialized Contact Centre for the OTT & Esports industry, with an impressive
multi-lingual & multi-skilled talent pool at a lower cost.

5. Provide scalable support
• Growth can strain internal resources. WPG provides a flexible scaling model that is tailored to our customer’s needs while removing the burden and cost of recruiting/training/employing
full-time and temporary staff in short periods of time.

Omni-channel Solutions -
Going beyond Customer Support

There is NO ONE SINGLE CONTACT SOLUTION used around the world – every Country, Language, and Culture have different “favourite” methods to chat with each other and these methods change and evolve every year.

WPG – will create an Omni-channel solution for customers that will:

• Encompass all the traditional channels customers current employ.
• Embrace and offer the new contact channels used by Millennials and many of today’s fans.
• Evolve and offer new methods of contact as they emerge.
• Through our own proprietary SW – we collect valuable insight and information to help our customers monetize the products & services.
• Traditional Channels include: Voice with local access in multiple countries, Email and Chat
services, such as: Web Chat, Skype, FB Messenger, Instagram, WhatsApp and WeChat.
• Millennials, especially Esports and X-Games Fans are using many new channels to communicate, including; Twitch, Discord, Steam and Reddit.
• Introducing a fully “Inclusive” omni-channel solution with a team that can support; local, regional and worldwide programs in multiple languages.
• Providing marketing and sales skills sets along with Fan Support, delivering an economical and
scalable solution.

Staff Skills

• We build a culture for our customer with the teams we recruit, retain and motivate.
• Train and develop senior agents to be able to train/mentor other junior agents as needed
• Readily available for ramp up/ramp down to mange events and schedule peaks.
• Offer 9 languages and more can be added as required.
• We support our customers internal departments with skilful staff to work with their B2C & B2B channels.
• Improve productivity through working together and setting high KPI’s with a tight roadmap and
quality scorecard system.

Our Commitment – Project Management

• Our 2 facilities can hold over 100+ agents on each shift, so you can easily benefit from a “one
stop shop” with proper management to scale on any vertical.
• We embed and integrate our organization with yours, your culture, and your customers expectations.
• We help you monetize your services by promoting and selling your services & products with in
and outbound sales team, enter new markets and cross sell to current ones.
• We continue to invest in infrastructure and security, upgrading continuously so that the data of the customers is well secured.
• Build up software systems that can benefit the business.

WPG Racing Solutions

WPG Racing Solutions (WPGRS) provides Fan Engagement and Contact Centre solutions for the Racing Industry – OTT and Esports. The Esports Market is expected to triple from its current size into $1.63 billion industry by 2020.

Despite the dynamic growth Esports , the Industry is still in it infancy and there remains a lack of infrastructure and “back-office” processes to support the Fans.WPG RS  is the first company that is focusing on building infrastructure and providing 365 support for Esports.

We are positioning ourselves to become the leader in Esports Fan Engagement to the major leagues  event organizers, sponsors and publishers.WPG Racing Solutions was selected as one of the Top-3 BEST Small Contact Centres in Europe by its peers at ECCCSA 2018 (ECCCSA – European Contact Centre & Customer Service Award)

Who we are

• We are a Canadian owned company with operations based in Bucharest, where we have a well-educated, multilingual staff and currently provide services in multiple languages.

• We are the Fan Engagement contact Centre for Formula 1 and helped them launch F1-TV their OTT service this year – we support them over 100 countries, multiple languages, 365. Formula 1™️ is a key customer of WPG Racing Solutions under a multi-year contract and give us credibility with our plan and potential new customers.

• We are a bespoke provider whose business focuses on support for the OTT, Racing and Esports Industries. We build Premium services specifically for our customers and pride ourselves on developing a team culture that aligns with their services and fans.

• We are focused on Fans Engagement and support infrastructure.

• Robert Spekman, our G.M., has 25+ years’ experience at all levels. His background includes managing LEGO’s Worldwide Contact Centre in 12 languages and has brought their “best practices” and process to our company. He and an extensive background in work force management and event planning for Sports Events. He is fluent in English, German and Dutch.

• We have developed our own IP support software including an “Fan omni-channel support system” and a “Quality Scorecard” System – both of which are used by Formula 1.

• The Canadian Government works closely with us on growth and have provided us expansion financing through EDC, Export Development Bank and BDC Business Development Bank.

Open Positions:


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Data Protection Officer:

BATTLEGROUP SRL

website: www.battlegroup.ro

e-mail: dpo@battlegroup.ro

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