We provide Fan Engagement and Contact Centre Solutions.
- Omni-Channel B2C and B2B communications with yourFans and customers of OTT, Racing, iGaming and Esports
- Communication with Fans through; voice, variousforms of chat platforms, email and social media
- We provide our customer a high level of servicewith Industry leading KPI’s
- Multilingual support in 8 languages
- English, Spanish,
German, French, Russian. Italian, Arabic and Romanian
- A bespoke service that builds a premium servicethat aligns with our customers products and services
- A team culture dedicated to our customer’sproducts and services
- We have created our IP and Software “TroubleTicketing” system on the Zendsek platform as well as an Agent Quality Scorecardto better serve the Fans. We provide our B2B Customer with timely and critical information for them to identify issues with their system for faster resolution.
- Our “sister company” in Bucharest, EncoreTelecom operates a world-wide telecom network and we offer our customers LocalDID and Toll-Free number support for the “Contact-Us” page form over 100 countries