Who we are

  • We are a Canadian owned company with operations
    based in Bucharest, where we have a well-educated, multilingual staff and
    currently provide services in multiple languages.

  • We are the Fan Engagement contact Centre
    for Formula 1 and helped them
    launch F1-TV their OTT service this year – we support them
    over 100 countries, multiple languages, 365. We built a custom facility dedicated
    to “everything Racing” and 25 seat agent training centre.

  • We are a bespoke provider whose business focuses on
    support for the OTT, Racing and Esports Industries. We
    build Premium services specifically for our customers and pride ourselves on
    developing a team culture that aligns with their services and fans of our
    customers.

  • We are the first company that has recognized the
    need for high quality support for the Esports Industry and are focusing on
    building Fans Engagement Teams and support infrastructure.

  • Robert Spekman, our G.M., has 25+ years’ experience at all levels. His background includes managing LEGO’s Worldwide Contact Centre in 12 languages and has brought their “best practices” and process to our company. He has an extensive background in work force management and event planning forSports Events. He is fluent in English, German and Dutch.

  • We have developed our own IP support software including an “Fan omni-channel support system” and a “QualityScorecard” System – both of which are used by Formula 1.

  • The Canadian Government works closely with us on growth and have provided us expansion financing through EDC, Export Development Bank and BDC Business Development Bank.