SUBJECT: BEST CUSTOMER TAILORED SOLUTION AWARD
WPG Racing Solutions SRL, (WPG-RS) located in Bucharest, Romania is delighted to announce that it has won the Best – Customer Tailored Solution award at the annual Romanian Contact Center Awards held last evening for the Romanian Contact Center Industry. The award recognizes the outstanding custom-tailored contact centre solution WPG-RS built to provide world-wide contact centre services to Formula 1TM, providing its fans with year-round engagement and support in multiple languages, to over 100 countries, 365 days a year”.
Wayne Silver, the owner of World Phoning Group, said; “This is the second major award our WPG-RS team has won in the past six months. Being acknowledged once again by our peers is a great honour. In November, ECCCSA – European Contact Center and Customer Service Awards, selected us as one of the Top-3 Small Contact Centers in Europe and last night’s award is a continuing affirmation by our Romanian peers of the great work and custom solutions we create on behalf of our customers. The Judges from both organizations had similar comments when they visited us. Each were impressed with the passion, creativity, and determination of our staff. They commented on the detailed process we put in place focusing on the fan and the customized facilities we built that immerses our staff in the culture of racing. I am proud of our team for their achievements.”
Madalina Vilau, President of the Jury and Romanian Contact Center Awards and Founder commented; “The Romanian Contact Center Awards jury was impressed by how WPG approaches the relationship with its clients, how it demonstrates flexibility, open minded and focus on quality. Practically, it is one of the examples illustrating the shift from Service Level Agreements to Experience Level Agreements, a new and complex approach to the services market, as it has to combine operational efficiency with exceptional customer experience. WPG has earned the Special Award “Customer Tailored Solution”, based on the project developed with its customer.”
Silver added, “The world of sports viewing is evolving rapidly. Fans are “cutting their TV cord” and watching their sports and entertainment online (using their computer, pad or phone) by subscribing directly to their favourite sports. They are communicating in many new ways, and there is no one single universal contact solution – every; Country, Language and Culture have a different “favourite” method to communicate, and these continually change. To engage their fans in the future, each Sports League and Organization will require a custom-tailored omnichannel solution. This award proves we have been successful in achieving that solution for Racing and our goal in the future is to create custom solutions on behalf of other sports.”
WPG Racing Solutions SRL is a wholly owned subsidiary of World Phoning Group Inc. a Canadian company based in Toronto, Ontario. Focusing on brand management, support and protection, we are a bespoke provider of fan engagement and support solutions to the; OTT, Esports and Racing industries. WPG-RS’s growth and expansion plans are being supported by EDC, Export Development Bank of Canada and BDC, Business Development Bank of Canada.
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