This is truly an unique career opportunity to join our F1™ team and work with the best fans and the “fastest” company in the world!
We are currently looking for a Full Time FRENCH or GERMAN speaking customer service representative.
As a Customer Service Rep, you will be the one representing one of world’s premier brands and most exciting products, so you must be very charismatic, you must love talking to people and helping them out and last but not least, you must be passionate about speed! 🙂
The overall responsibility will be to receive Inbound calls, handle chats and e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction.
Responsibilities and Duties
• Deals directly with customers by answering to the tickets;
• Responds promptly to customer enquiries and complaints and resolve them accordingly;
• Processes orders, forms, applications and requests;
• Meets the Quality and Productivity standards;
• Records details of inquiries, comments, complaints and actions taken;
• Communicates with other departments, as needed;
• This position reports to the Team Leader/Supervisor.
• Excellent language skills C1 level is preferable;
• Experience working in the customer service field is not mandatory, but highly recommended;
• Positive attitude, charismatic, highly empathetic;
• Good command of computer skills;
• Flexibility needed- during the race season, the working hours may vary depending on the location of the
Compensations & Benefits
· Competitive base salary commensurate with experience.
· Meal tickets of 15 lei/day
· Fun and engaging benefits during “Race Weekends”
· Flexible work hours.
· Flexible vacation time from Nov. to Mar.
· Medical insurance.